Procedure · SOP-04
Management Review
Annual top-management review with every input and output the standard requires.
Purpose
To define how top management reviews the Laboratory's management system at planned intervals to ensure its continuing suitability, adequacy and effectiveness, including the stated policies and objectives, and to decide on actions for improvement and resources.
What is inside
10 sections, about 3 pages when printed.
- 1. Purpose
- 2. Scope
- 3. References
- 4. Definitions
- 5. Responsibilities
- 6. Procedure
- Records generated by this procedure
- Monitoring and performance indicators
- Assessment readiness notes
- Related documents
Records it generates
Applying this procedure produces the following records, which are the evidence an assessor samples.
- –Management review input pack, agenda and minutes
- –Action log with closure evidence
- –Revised Quality Policy and objectives
What an assessor looks for
The document closes with these points, so you can check your own practice before someone else does.
- –Reading the minutes to confirm that every input in clause 8.9.2 was considered with evidence, not just listed as a heading.
- –Confirming that top management actually attended and made decisions on resources and change.
- –Checking that objectives are measurable, were measured, and that unmet objectives led to action.
- –Tracing an action from the previous review to closure.
Before you use it
- Replace every square-bracket token, starting with [LABORATORY NAME], [ADDRESS] and [EFFECTIVE DATE]. The full token list is in GD-01 Read Me First.
- Have the content technically reviewed against how your laboratory actually works, then approved by the responsible manager before it becomes a controlled document.
- Update the Word fields after editing so the table of contents and page numbers are correct: select all, then press F9.
- Record the document in your own document register and set its review date.
- Delete the assessment readiness notes if you do not want them in your controlled version; they are guidance for you, not requirements.
Related documents
- QM-01
Quality Manual
Top-level description of the management system against every clause of ISO/IEC 17025:2017.
- FRM-07
Management Review Agenda and Minutes
Structured agenda covering every required input, with decisions and actions as outputs.
- CHK-01
ISO/IEC 17025:2017 Gap Analysis and Self-Assessment
Clause-by-clause self-assessment with evidence, gap and action columns.
- SOP-01
Control of Documents
Creation, review, approval, issue, change and withdrawal of internal and external documents.
- SOP-02
Control of Records and Technical Records
Identification, storage, protection, retention, amendment and disposal of quality and technical records.
- SOP-03
Internal Audit
Planning, conducting, reporting and following up internal audits of the management system and technical activities.
- SOP-05
Corrective Action and Improvement
Raising, investigating, implementing and verifying corrective actions; capturing improvement opportunities.
- SOP-06
Risk and Opportunity Management
Identifying, evaluating, treating and reviewing risks and opportunities, including risks to impartiality.