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Form · FRM-13

Nonconforming Work Report

Identification, evaluation of significance, decision on acceptability, customer notification and recall.

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Purpose

Records nonconforming work from identification through significance evaluation, look-back, decision on acceptability, customer notification, resumption of work and the decision on corrective action, in accordance with clause 7.10.

What it covers

  • 1. Description
  • 2. Evaluation of significance (Technical Manager)
  • 3. Look-back summary
  • 4. Decision
  • 5. Resumption and follow-up
  • Authorisation

How to complete it

  1. 1.Raise the same day as detection; number NCW-YY-NNN. Anyone may raise; the Technical Manager evaluates.
  2. 2.Describe factually what did not conform (procedure, requirement, equipment, environment, person) and how it was detected.
  3. 3.Record containment: work stopped, item and equipment secured, certificates withheld, equipment labelled (FRM-21).
  4. 4.Evaluate significance: effect on results and uncertainty, customer use, isolated or systematic, period affected. Perform and attach the look-back list where a standard, procedure, spreadsheet or condition was wrong.
  5. 5.Record the decision (accept with justification / accept with increased uncertainty / rework / reject and recall), customer notifications, resumption authorisation and whether a CAR is raised.

Before you use it

  • Replace every square-bracket token, starting with [LABORATORY NAME], [ADDRESS] and [EFFECTIVE DATE]. The full token list is in GD-01 Read Me First.
  • Have the content technically reviewed against how your laboratory actually works, then approved by the responsible manager before it becomes a controlled document.
  • Update the Word fields after editing so the table of contents and page numbers are correct: select all, then press F9.
  • Record the document in your own document register and set its review date.

Related documents

This is an original template published by ValiTrac. It does not reproduce the text of ISO/IEC 17025 or of any accreditation body publication, and it does not by itself confer or guarantee accreditation. Customise, review and approve it before use.